TeleTraining Pty Limited (ACN 166 193 764) (“TeleTraining”) provides Users with:
(a) the https://www.teletraining.com.au website (“Website”); and
(b) any of TeleTraining’s services made available on the Website.
(together, the “Services”)
In order to effectively optimise use of the Services, TeleTraining needs to collect personal information from each User, and process that personal information. TeleTraining may use common technologies such as cookies and web beacons to keep track of Users’ interactions with the Website to improve the quality of its Services. TeleTraining may also collect your Internet Protocol (IP) address to track and aggregate non-personally identifiable information, your referring website addresses, browser type, domain name, and access times.
How Your Information is Used
(a) Information you provide – When you register for the Website, you may be required to provide personal information. TeleTraining may utilise the information you submit under your account in order to provide you with a better experience and to improve the quality of TeleTraining’s Services and/or if required to dislcose this information to satisfy any applicable law, legal requirement, police investigation or request from a Government authority. At its sole discretion, TeleTraining may share your personal information with third parties who provide services which are complementary to the Services provided by TeleTraining.
(c) Log information – When you access the Services, TeleTraining’s servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.
(d) Communications – When you send email or other communications to TeleTraining, TeleTraining may retain those communications in order to process your inquiries, respond to your requests and improve TeleTraining’s Services. TeleTraining may use your email address to communicate with you about promotional offers of TeleTraining or any other third party or communicate with you about your use of the Website. TeleTraining may send email or other communications to any person whose email address or contact details have been provided to TeleTraining by a former or current User of the Website. If you do not wish to receive these emails or other communications, you must contact TeleTraining at Aaron.J@TeleTraining.com.au.
In addition to the above, TeleTraining may use the information it collects to:
(a) Provide, maintain, protect, improve, research and analyse the Services (including advertising services) and develop new Services; and
(b) Protect the rights or property of TeleTraining or its Users.
If TeleTraining uses this information in a manner different than the purpose for which it was collected, then TeleTraining will ask for your consent prior to such use.
TeleTraining processes personal information on its servers in New South Wales, Australia, and you consent to your personal information being processed and in that location.
TeleTraining takes appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of TeleTraining’s data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where TeleTraining stores personal data.
Accessing and updating personal information
When you use the Services, TeleTraining makes good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
When TeleTraining receives formal written complaints, TeleTraining will contact the User regarding its concerns.